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Home > News > Customer-focused City Hall Hours Change to Begin September 6, 2022

Customer-focused City Hall Hours Change to Begin September 6, 2022

Collectively-bargained Solution Expands Hours of Operation for Working People to be Served at City Hall

PAWTUCKET: Mayor Donald R. Grebien announced today that a long-awaited change to the hours of service at City Hall will go into effect next Tuesday, September 6, 2022 – City Hall is closed Monday, September 5th in observation of Labor Day. Moving forward, City Hall will open at 8:00 a.m. each weekday, and close late at 6:00 p.m. every Thursday.

“Customer service is a top priority of my administration,” said Mayor Grebien. “Working with our union groups, we reached an agreement early this Summer that was approved by the City Council to enable us to open earlier five days a week and close later on Thursdays, so that working people can have access to services at City Hall before or after they themselves have to be at work. I am excited to begin this customer-focused improvement to the way the City of Pawtucket operates, and I thank the employees, residents, and local businesses for their ongoing commitment to Pawtucket.”

The new City Hall hours for the public are as follows:

Monday:          8:00 a.m. to 4:30 p.m.
Tuesday:          8:00 a.m. to 4:30 p.m.
Wednesday:    8:00 a.m. to 4:30 p.m.
Thursday:        8:00 a.m. to 6:00 p.m.
Friday:             8:00 a.m. to 12:30 p.m.

For the last number of years, City Hall has had extended hours once a month. However, it has been a priority to expand the hours formally and consistently so that residents have more opportunities to access their government on their time.

Early voting will not be affected as Pawtucket City Hall will remain open to the public for voting only until 4:30pm on Friday, September 9th 2022.


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"The birthplace of the American Industrial Revolution, Pawtucket is poised to undergo a 21st century evolution into Rhode Island's premier arts and cultural destination, an ideal community to live, work, play, start a business and raise a family."

- Mayor Donald R. Grebien

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